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State launches new “Talk It Out” hotline for families to relieve stress of caring for children during pandemic

Parents and caretakers in need of help with the stress and increased needs resulting from caring for their children during the COVID-19 crisis are invited to call the state’s new “Talk It Out” hotline to receive assistance.

An initiative of the Connecticut Department of Children and Families, the hotline provides support from trained professionals who will listen and speak with those in need about their concerns and, if additional help is needed, refer them to responsive services.

Governor Lamont said reaching out for support and help is a healthy way for a family to respond to increased stress.

“Seeking help and support at times like these is a sign of strength and hope,” the governor said. “It is normal, and we all need help at times – especially now.”

Children and Families Commissioner Vannessa Dorantes said this effort is an extension of the department’s faith in families and communities.

“We are appreciative of the collaboration between the Department, the United Way and our community partners,” Commissioner Dorantes said.

“By using our network of community-based private service providers to talk families through their feelings and connect them to needed services, we are reinforcing our mission to strengthen and empower families. All communities need help right now and we must recognize the additional stress and impact these times present to communities of color. This support line will further increase a family’s inherent strengths while offering timely support during these periods of uncertainty.”

The “Talk It Out” hotline is available Monday through Friday from 8:00 a.m. to 8:00 p.m., and on weekends from 1:00 p.m. to 8:00 p.m. It has both English and Spanish capacity.

Parents and caretakers are invited to call 1-833-258-5011 or visit

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